Privacy Policy At Paydial.ae, we take privacy and data protection seriously. This Privacy Policy outlines how Paydial.ae, operated by Paydial FZ LLC, collects, uses, and safeguards personally identifiable information from Customers/Users (referred to as "you" or "your") who use our services directly or through third-party platforms. Please review this policy carefully to understand how your data is handled. As our services evolve, we may update this policy, so check back frequently for any changes. If you have any questions regarding our privacy practices, you can contact us at service@paydial.ae.

Paydial.ae values the trust that customers place in us and is committed to protecting your personal data. This policy also covers the treatment of any personal information shared with us by third-party service providers or partners.

We collect information about you only when necessary for legitimate purposes. You may provide information yourself, we may collect it automatically, or we may receive it from third parties.

1. Types of Personal Data Collected When you use Paydial.ae’s services, we may request personal data such as your name, address, telephone number, and email. We may also collect information from the device you use to access our services, including IP address, browser type, and language settings. In some cases, we may receive information from other sources, such as business partners or third-party affiliates, which we combine with the data you provide.

2. Purpose for Collecting and Processing Data The personal data we collect is used to provide our services efficiently and reduce the risk of fraud. Specifically, we use this information to:

• Facilitate your purchases and process payments.
• Contact you about the services or products you’ve purchased.
• Provide customer care and support.
• Enhance security and fraud prevention.
• Improve our services and applications.

The use of your information is based on legitimate business interests and legal requirements.

3. Data Sharing We may share your data with the following entities, only as necessary:

• You, and any third party you request.
• Payment processors, acquiring banks, and service providers.
• Regulatory, governmental, or legal authorities upon request.
• Third-party service providers for aspects like SMS, email delivery, and app notifications.

While our site may link to third-party content, Paydial.ae is not responsible for the privacy practices of those websites or services. We recommend reviewing their privacy policies before interacting with third-party services.

4. Data Security Paydial.ae follows industry-standard security measures to protect your personal data. We comply with regulations set by the Dubai Technology and Media Free Zone and the Central Bank of UAE, as well as international standards like ISO27001 and PCIDSS. We limit access to your data to authorized personnel and use advanced security protocols to safeguard your data.

5. Your Control Over Personal Data You have control over the personal data you provide to us. You can request to view, modify, or delete your personal information by contacting us at service@paydial.ae. You also have the right to restrict or object to how we process your data, and in certain cases, ask us to transfer it to another entity.

6. Children's Data Paydial.ae services are intended for users over the age of 18. We do not process children’s data.

7. Personal Data received from other Sources
We may also receive information about you from other sources. These include business partners, such as affiliate partners, and other independent third parties, and anything we get from them may be combined with information provided by you.

8. Retention of Information We retain personal information as long as needed to fulfill the purposes outlined in this Privacy Policy or as required by law. Once no longer necessary, we delete or anonymize the data.

9. Cookies Cookies are used to enhance your browsing experience on our website. These small text files help distinguish your computer from others and store non-personal information. You may block or delete cookies, but doing so may affect your experience with our site.

10. Changes in Ownership In the event that Paydial.ae is sold, merged, or undergoes a similar transaction, your personal data may be transferred to the new owners. Any such transfer will only occur for the same purposes for which the data was originally collected.

11. Legal Compliance We may share your information in response to legal requirements such as subpoenas or warrants. We reserve the right to report any illegal activity to law enforcement.

If you have any concerns about this Privacy Policy or how your data is handled, feel free to contact us at service@paydial.ae.

FOR MERCHANTS: At Paydial.ae, we prioritize privacy and data protection. This Privacy Policy explains how we handle personal information collected from merchants (referred to as “you” or “your”) who register for our services and submit information through the Paydial.ae platform. As our services evolve, we may update this policy, so please review it regularly. For any questions regarding our privacy practices, contact us at service@paydial.ae.

Scope of this Privacy Policy This Privacy Policy covers Paydial.ae's treatment of personally identifiable information collected from merchants using our payment gateway services. It also includes any personal data shared with us by our technology providers or partners.

This policy does not apply to third-party companies that Paydial.ae does not control, nor to individuals we do not employ or manage.

Objectives
• Provide clear information about how we handle data.
• Offer merchants choices regarding the use of their information beyond the original purpose.
• Allow merchants to access and correct their information.
• Protect personal data with strong security measures.

We collect data about you for legitimate business purposes only. This data may be provided directly by you, collected automatically by Paydial.ae, or obtained from third-party sources.

At Paydial.ae, we are committed to promoting trust and confidence online. It is important for us to disclose how we collect and use your data, and how we protect it.

Information Security Security is critical to our business. We protect your information during transmission using encryption technologies such as Secure Sockets Layer (SSL). Your data is stored on secure servers, and access to these servers is restricted to authorized personnel only. It is your responsibility to safeguard your Login ID, password, and device from unauthorized access, especially when using shared computers.

Collection of Merchant Data Paydial.ae collects personal information during merchant registration, service agreements, and other verification processes. This includes contact details such as name, address, and email, which are used for processing orders and communicating with you about your account. Merchants may also collect information from their customers during transactions. We use aggregated data for improving our services and performing statistical analyses.

Tracking and Cookies Paydial.ae tracks certain information such as domain names, pages visited, products purchased, referring sites, and time spent on our platform. We also log IP addresses, operating systems, and browser types. This data helps us understand usage patterns and improve our services.

Data Sharing and Protection We use your personal data to notify you about updates, changes to services, or products we believe may interest you. Paydial.ae takes precautions to secure the personal information you provide and will not disclose it to other parties unless required by law. Information may be shared for purposes of fraud protection or when necessary to provide a product or service you’ve requested.

We only share your data with third-party providers, such as payment processors, as needed for providing our services. Your personal information may also be shared with affiliates or service providers outside the UAE when necessary. In all cases, we ensure that your data is protected with appropriate safeguards.

Cross-Border Data Transfers Paydial.ae may transfer your personal information to affiliated offices or professional service providers across the Middle East and Asia for data storage or other operational needs. These transfers may involve jurisdictions with different levels of data protection. We have safeguards in place to ensure that your data remains secure, and we only use your information for the purposes originally communicated to you.

Merchant Access to Data If you wish to view or correct your personal information or customer data collected by Paydial.ae, you can do so by logging into the merchant account section of our platform. If you have any questions or suggestions, please contact us at service@paydial.ae.

Legal Obligations Paydial.ae complies with legal requests for information, including subpoenas or court orders. We also reserve the right to report any illegal activities by merchants or customers to law enforcement.

Merchant Responsibility Paydial.ae is not responsible for the actions of individual merchants or customers. Merchants and visitors should be cautious when disclosing personal information to third parties, as such data may be collected and used outside of our platform. If you encounter any merchant misusing data, please report it to us at service@paydial.ae.

If you believe Paydial.ae has violated this Privacy Policy, please contact us at service@paydial.ae so we can address the issue.